Privacy Policy
Last Updated: 01/22/2025
This Privacy Policy explains how Raccoon Cleaning Inc. (“The Company”) collects and uses the information you provide to us, to help you make informed decisions when you use our various websites (“Sites”). Please be sure to read this entire Privacy Policy before using our Sites. This Privacy Policy is specifically incorporated into the Terms of Service, which governs your use of our Sites.
This Privacy Policy outlines the types of Personal Information that you may provide to us on any website controlled by the Company that links to this Privacy Policy (such websites, including any mobile sites maintained by the Company, are referred to, individually and collectively, as the “Website”) and explains how the Company handles such Personal Information. This Privacy Policy does not apply to Personal Information collected from you offline, to websites that do not link to this Privacy Policy, or to third-party websites to which the Website may link. Your use of the Website is subject to this Privacy Policy and the applicable Website terms and conditions (capitalized terms set forth but not otherwise defined herein have the meanings ascribed thereto in the Website terms and conditions).
Definition of “Personal Information”
“Personal Information” means information you choose to provide to us—such as your name, mailing address, and email address—that can be linked to a customer, identifies any customer, or could reasonably be used to identify such customer. This includes information actively submitted by you, passively collected information, as well as information submitted by other clients or users via referrals.
Collection of Personal Information Online
Identifiers such as e-mail addresses and other Personal Information (e.g., first and last name, home or other physical address, telephone number) are known to the Company only when voluntarily submitted—for example, via:
Registration on company website
Referrals from other clients or users
For example, you may submit your name, postal address, e-mail address, or other information in order to receive information about various subjects, recieve free estimate, contact customer service, respond to surveys, or enroll yourself (or a family member) to receive cleaning services from Raccoon Cleaning Inc.
Internet or other electronic network activity information of visitors is recorded by the standard operation of Internet servers of the Company. Information tracked includes the visitor’s type of operating system (e.g., iOS, Android, Windows) and the type of browser (e.g., Chrome, Firefox, Safari). Like many other websites, the Company makes use of log files. The information inside the log files includes:
- Internet protocol (IP) addresses
- Browser type
- Internet Service Provider (ISP)
- Date/time stamp
- Referring/exit pages
- Number of clicks
In addition, certain Personal Information may be collected using various technologies, such as cookies, Internet tags, and web beacons. The Website does use cookies to track visitor preferences. Collectively, this information is primarily used to provide an enhanced online experience for the visitor, to analyze trends, administer the site, track users’ movement around the site, and gather demographic information, IP addresses, and other such information. Other uses of this information include internal review of the number of visitors to the site in aggregate, non-personally identifiable form.
If you access our Website through a mobile device, we may collect geolocation data such as the physical location of your device (e.g., using satellite, cell phone tower, or Wi-Fi signals). We may use your device’s physical location to provide you with location-based services and content (for example, to identify nearby cleaning services). You may be able to allow or deny such uses of your device’s location by changing your device’s location settings, but if you choose to deny such uses, we may not be able to provide you with location-based services and content.
Use of Personal Information
In addition to any other uses set forth herein, Personal Information may be used:
To help Raccoon Cleaning Inc. better understand visitors’ use of the Website.
To respond to inquiries and requests from visitors.
To operate our Site and improve your experience.
To provide notices to visitors, such as marketing information, discount coupons, and new service offerings.
To protect the security or integrity of the site.
For any other purpose specified at the time of collection.
Certain Personal Information may also be submitted through online forms on the Website that are necessary to provide services offered by the Website. After you have entered Personal Information into a form or data field on the Website, the Company may use certain identifying technologies to allow the Website to “remember” your personal preferences, such as sections of the Website that you use frequently.
The Company may also use Personal Information for other business purposes, such as:
Offering you the opportunity to receive notices regarding the Company’s services.
Inviting you to participate in surveys about our cleaning services.
Notifying you about special promotions.
Data analysis, audits, fraud monitoring, and prevention.
Developing new products and services.
Enhancing, improving, or modifying our services.
Identifying usage trends and determining the effectiveness of our promotional campaigns.
Operating and expanding our business activities.
Consolidation of Personal Information
The Company may consolidate and anonymize the Personal Information of individuals who use the Website. This may be used to help us better design the Website and our services, communicate information to you, enhance our marketing and research activities, facilitate other business functions, and for the other purposes set forth in this Privacy Policy.
Limitations on Collection of Personal Information
You may always limit the amount and type of actively transmitted Personal Information that the Company receives about you by choosing not to enter any Personal Information into forms or data fields on the Website.
You may also be provided with preference questions or boxes allowing you to indicate that you do not want the Website to use tracking technologies (e.g., cookies) to “remember” your Personal Information. However, if the Website uses tracking technologies to collect unidentifiable information, it may not provide the ability to opt out of such collection. Some internet browsers allow you to limit or disable the use of these technologies. More detailed information about cookie management can typically be found on your browser’s support site.
Transmission of Personal Information to Third Parties
Unless otherwise disclosed, Personal Information will not be sold, transferred, or otherwise disclosed to anyone. However, the Company reserves the right to disclose Personal Information to respond to authorized information requests from government authorities, to address national security situations, or when otherwise required by law, in the Company’s sole discretion.
To the extent that any of the sites accessible through the Website has different practices, those different practices will be applicable at those sites. The Company is not responsible for the practices, policies, or content applicable to third-party sites. Inclusion of a link to another site does not imply endorsement by Raccoon Cleaning Inc.
Behavioral-Based Advertising
To provide you with a more relevant and interesting experience, we may participate in behavioral-based advertising. This means that the Company or a third party may place a cookie on your browser or use a web beacon to collect information about your use of our website so that advertising about products and services (including those offered by the Company and its affiliates) can be tailored to your interests. Third-party ad servers or ad networks use technology to display advertisements and links that appear on the Website and send them directly to your browser. They automatically receive your IP address when this occurs.
The Company has no access to or control over cookies used by third-party advertisers. You should consult their respective privacy policies for more detailed information on their practices, including how to opt out of certain practices.
Some of these third-party companies may be participants in the Digital Advertising Alliance (“DAA”). The DAA offers a choice mechanism with respect to certain types of data collection and use. We adhere to the DAA’s Self-Regulatory Principles for Online Behavioral Advertising. Visit www.aboutads.info to exercise choice with respect to participants of the DAA.
Third-Party Program Participation
If you are accessing the Website via a third-party site or otherwise in connection with obtaining discounted access to services offered by the Company, or in connection with a program offering rewards, reimbursements, benefits, or other incentives based on your use of the Company’s cleaning services, the Company may share your Personal Information (e.g., a unique personal identifier and commercial information such as the number of times you schedule cleaning each month) solely for the business purpose of facilitating the provision of such discounts, rewards, reimbursements, benefits, or other incentives. You may request that we stop sharing such information; however, in that case, you may not be eligible to access or obtain the associated rewards or benefits.
SMS Opt-In and Data Usage
When you opt in to receive SMS communications from the Company, your phone number will be collected and used solely for the purposes of delivering the requested messages and updates. The Company does not share phone numbers collected for SMS purposes with third parties or affiliates for marketing purposes. By providing your phone number and opting in, you consent to receiving SMS messages as outlined in this Privacy Policy. You may opt out of SMS communications at any time by following the instructions provided in the messages or by contacting us directly.
SMS Terms and Conditions
- SMS Consent Communication
The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. - Types of SMS Communications
If you have consented to receive text messages from Raccoon Cleaning Inc., you may receive text messages related to appotments, reminders, follow-ups, and promotions.
For example:
“Hello, this is a friendly reminder of your upcoming appointment with Raccoon Cleaning on 10/10/2025 at 10:00 AM. Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy at https://raccooncleaners.com/privacy-policy-2/ and Terms of Service https://raccooncleaners.com/privacy-policy/.” - Message Frequency
Our SMS message frequency may vary, but you can expect recurring texts that provide information on cleaning schedules, reminders, and promotions. - Potential Fees for SMS Messaging
You may incur fees for text messages sent or received, depending on your carrier’s pricing structure. We recommend checking with your carrier for details on any potential charges for SMS interactions with Raccoon Cleaning Inc. - Opt-In Method
Customers will opt in for SMS messaging from Raccoon Cleaning Inc. through intake forms on our website at https://raccooncleaners.com/. This agreement for SMS communications will not be shared with third parties for marketing purposes. - Opt-Out
Customers can opt out of SMS messaging from Raccoon Cleaning Inc. at any time by replying STOP to any received SMS message. Once opted out, they will no longer receive SMS communications. Customers can opt back in at any time by replying START. Alternatively, you can contact us directly to request removal from our messaging list. - Help:
If you are experiencing any issues, from Raccoon Cleaning Inc you can reply with the keyword HELP. Or, you can get help directly from us at raccooncleaners@gmail.com
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary
Use of Cookies
When you view the Website, the Company may temporarily store some information on your computer in the form of “cookies” or other web beacons. This is done to:
- Store information about visitors’ preferences.
- Record user-specific information on which pages a visitor accesses or visits.
- Customize web page content based on visitors’ browser types or other information that a visitor sends via their browser or other means.
Passive information collection technologies such as cookies can make your use of the Website easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Website. Certain features of the Website may not function properly without such technologies.
Company cookies generally expire 30 days after the end of the applicable browser session, are used to provide convenience to you (for example, to reduce repetitive typing), and to tailor the Website to better match your interests and preferences. They are not used to profile your activities or gather unauthorized Personal Information.
With most Internet browsers, you can erase cookies from your computer’s hard drive, block all cookies, or receive a warning before cookies are stored. Please refer to your browser’s instructions or help screen to learn more about these functions.
Acceptance of Privacy Terms and Conditions
Your access to and use of the Website is subject to this Privacy Policy and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, this Privacy Policy. The Company reserves the right to revise this Privacy Policy at any time without prior notice to reflect technological advancements, legal and regulatory changes, and good business practices. If the Company changes its privacy practices, a new Privacy Policy will reflect those changes, and the effective date of the revised Privacy Policy will be set forth therein. You are bound by any such revisions and should therefore periodically visit this page to review the then-current privacy terms and conditions.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: raconclean@gmail.com
Phone: 872-255-0295
In all communications to the Company, please include the e-mail address used for registration (if applicable), the website address or specific program to which you provided Personal Information, and a detailed explanation of your request. If you would like to delete or amend your Personal Information and are contacting us by e-mail, please put “Deletion Request” or “Amendment Request” (as applicable) in the subject line. We will do our best to respond to all reasonable requests in a timely manner, in accordance with applicable law.