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Raccoon Cleaning INC Terms and Conditions

Last Updated: 01/22/2025

Welcome to the Raccoon Cleaning Inc. website, located at https://raccooncleaners.com/ (the “Website”). The following Terms and Conditions (the “Terms”) govern your use of the Website and the cleaning services (collectively, the “Services”) provided by Raccoon Cleaning Inc. (“Company,” “we,” “us,” or “our”). By accessing or using our Website or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or Services.

1. Acceptance of Terms

By accessing or using our Services, you represent that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy https://raccooncleaners.com/privacy-policy/, which is incorporated herein by reference. If you do not agree with all of these Terms, you may not access or use our Services.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes will be effective immediately upon posting to the Website. Your continued use of the Services following the posting of revised Terms means you accept and agree to the changes. It is your responsibility to review these Terms periodically.

3. Scope of Services

Raccoon Cleaning Inc. offers professional cleaning services for residential and commercial properties (collectively, “Properties”). Specific services offered, including pricing and availability, may vary by location. We reserve the right to modify the scope of our Services at any time without prior notice.

4. User Eligibility

  1. Age Requirement: You must be at least 18 years old to use our Services.
  2. Accurate Information: You agree to provide accurate, current, and complete information as may be prompted by our booking forms or sign-up processes and to maintain and update such information as necessary.

5. Booking and Payment

  1. Appointments: You can schedule cleaning appointments through our Website or by contacting our customer service. Each appointment is subject to availability.
  2. Pricing: Prices for Services will be as quoted at the time of booking. We reserve the right to change pricing with your prior agreement
  3. Payment Methods: We accept various payment methods (e.g., credit card, debit card, or other payment platforms). By providing payment information, you represent that you are authorized to use the chosen payment method.
  4. Billing: When you schedule a cleaning service, you authorize the Company to charge your payment method for the total amount due, including any applicable taxes or fees.
  5. Late or Unpaid Amounts: If your payment is declined or otherwise fails, we may suspend or cancel your booking. We may also charge late fees or seek reimbursement for any costs we incur to collect overdue amounts.

6 Rescheduling, Cancellation, and Refunds

  1. Rescheduling
    • You may reschedule an appointment by contacting us at least 24 hours before the scheduled cleaning (“Service”).
    • If you request to reschedule less than 24 hours before the Service, you may be subject to a rescheduling fee as determined by Raccoon Cleaning Inc.
  2. Cancellation
    • If you cancel your appointment less than 24 hours before the scheduled Service, you will be charged a cancellation fee.
    • This fee applies especially if you have agreed to a biweekly or weekly cleaning schedule under a special rate. By canceling late, you may be charged the fee and risk losing your discounted rate for future visits.
  3. Special Rate Conditions
    • If you received a special or discounted rate for biweekly or weekly services, frequent cancellations, last-minute changes, or missed appointments may result in the forfeiture of the special rate. Raccoon Cleaning Inc. reserves the right to revert you to our standard rate schedule in such cases.
  4. Refunds
    • Refunds, if any, will be handled on a case-by-case basis in accordance with our cancellation policy. Any deposit or advance payment made may be partially or fully nonrefundable, depending on the circumstances of cancellation or rescheduling.
  5. Additional Terms
    • We may modify these rescheduling and cancellation policies at any time. Any changes will be effective immediately upon posting the revised Terms. It is your responsibility to review this section periodically.

7. Service Conditions and Client Responsibilities

  1. Access to Property: You are responsible for providing our cleaners with safe and timely access to the Property at the scheduled time. If our cleaners are unable to access the Property, it may result in additional fees or service cancellation.
  2. Safe Environment: You must ensure that the Property is free of hazardous conditions that could jeopardize the safety of our cleaners.
  3. Pets: If you have pets on the Property, please ensure they are secured or otherwise prevented from interfering with our cleaners or posing a safety risk.

8. Intellectual Property Rights

  1. Ownership: All content on our Website, including text, graphics, logos, images, and software, is owned or licensed by the Company and is protected by intellectual property laws.
  2. Limited License: Subject to these Terms, the Company grants you a limited, non-transferable, non-exclusive license to access and use the Website for personal, non-commercial use.
  3. Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any of the content on our Website without our express written permission.

9. Prohibited Uses

You agree not to:

  • Use the Website or Services for any unlawful purpose or in violation of any local, state, national, or international law.
  • Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • Interfere with or disrupt the operation of the Website or servers or networks connected to the Website.
  • Engage in any conduct that restricts or inhibits any other person from using the Website.
  • Use any robot, spider, or other device to retrieve or scrape content from the Website without our express written permission.

10. Non-Solicitation of Employees

You agree not to solicit, offer employment to, or hire any employee, contractor, or representative of Raccoon Cleaning Inc. to perform cleaning or related services independently of our Company. This restriction applies while the employee, contractor, or representative is engaged by the Company and for a period of 24 months. If you violate this clause, you may be held liable for damages, including but not limited to any lost profits or costs incurred by Raccoon Cleaning Inc. in enforcing this provision.

  • SMS Opt-In and Data Usage

When you opt in to receive SMS communications from the Company, your phone number will be collected and used solely for the purposes of delivering the requested messages and updates. The Company does not share phone numbers collected for SMS purposes with third parties or affiliates for marketing purposes. By providing your phone number and opting in, you consent to receiving SMS messages as outlined in this Privacy Policy. You may opt out of SMS communications at any time by following the instructions provided in the messages or by contacting us directly.

  1. SMS Terms and Conditions
  1. SMS Consent Communication
    The information, including phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications
    If you have consented to receive text messages from Raccoon Cleaning Inc., you may receive text messages related to appotments, reminders, follow-ups, and promotions.
    For example:
    “Hello, this is a friendly reminder of your upcoming appointment with Raccoon Cleaning on 10/10/2025 at 10:00 AM. Reply STOP to opt out at any time. Message and data rates may apply. For assistance, text HELP or visit our Privacy Policy and Terms of Service .”
  3. Message Frequency
    Our SMS message frequency may vary, but you can expect recurring texts that provide information on cleaning schedules, reminders, and promotions.
  4. Potential Fees for SMS Messaging
    You may incur fees for text messages sent or received, depending on your carrier’s pricing structure. We recommend checking with your carrier for details on any potential charges for SMS interactions with Raccoon Cleaning Inc.
  5. Opt-In Method
    Customers will opt in for SMS messaging from Raccoon Cleaning Inc. through intake forms on our website at https://raccooncleaners.com/. This agreement for SMS communications will not be shared with third parties for marketing purposes.
  6. Opt-Out
    Customers can opt out of SMS messaging from Raccoon Cleaning Inc. at any time by replying STOP to any received SMS message. Once opted out, they will no longer receive SMS communications. Customers can opt back in at any time by replying START. Alternatively, you can contact us directly to request removal from our messaging list.
  7. Help:

If you are experiencing any issues, from Raccoon Cleaning Inc you can reply with the keyword HELP. Or, you can get help directly from us at raccooncleaners@gmail.com
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

11.  Standard Messaging Disclosures:

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary

 

12. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: service@raccooncleaninginc.com

Attn: Legal Department

We will do our best to address your inquiries in a timely manner.

By using the Website or any of our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.